The analysis and case studies of successful express logistics companies. Organizational development section of our research repository. Fedex adopt a new strategy for implementing a right solution to leverage its crosscompany synergies and its information and logistics infrastructure to create ebusiness solution for its customers. Feb 22, 2010 the peopleserviceprofit psp philosophy which fedex introduced since its inception in 1973 was oneofitskind at the time.
The case study throws light on how those hr best practices have helped the. Complimenting fedexs hr innovation, work force magazine has commented. Human resource management of fedex management paradise. Implementing best hr practices makes fedex a great place to work. Enables the company to keep track of training guides for all its employees across the globe. The most important hrm activities fedex commerce essay. There are many organizations and companies today that do not operate as god instructs. Research paper undergraduate from the year 2010 in the subject business economics business management, corporate governance, grade. The case examines fedex corporations various innovative hr practices, which earned it the reputation of being one of the most employeefriendly companies in the world. In order to be successful in their job they came up with a really efficient information system. The following case describes fedexs transition from a single segment express shipping company to a fully integrated, multifaceted corporation. The name fedex is a syllabic abbreviation of the name of the companys original air.
Case study levenger multichannel retailer teams with fedex to improve service quality, efficiency. Assigning the deputy country manager with a key task, they will be developed in areas such as operations, human resources, corporate social responsibility and finance. The implications of fedex to human resource management of. The main need smith saw in the hightech business, while still attending yale as an undergrad, was the need for speedy overnight shipping of broken.
Fedex has emerged as a company that is involved into various shipping regions in different parts of the world and is aggressively pursuing a solid foundation for the future. May 12, 2009 if one is in the hr or top management one can over come negatives. Founded in 1907, ups was the largest packagedelivery company in the world. This case fedex, the cutting edge focus on fedex federal express, globally the second largest express delivery company was one of the most admired company in the us. Two international delivery providers, ups and fedex, are studied to realise the critical success. Strategic management analysis fedex’s mission is to produce outstanding financial returns through its operational companies by providing shareholders with, high. Despite of these feelgood statements the trends suggest that organizations give relatively low importance to both the human resources of the firm and the human resource hr. It is not only the quality of the physical resources or the technology that counts, but the people and their skills also make the difference. Discuss human resource management of fedex within the human resources management h.
Read this business case study and over 89,000 other research documents. R forums, part of the publish upload project or download reference project category. Methodologically, longitudinal qualitative reflexive casestudy examinations have been rare. The case examines fedex corporations various innovative human resources hr practices, which earned it the reputation of being one of the most employeefriendly companies in the world. Give examples of needs, wants, and demands that fedex customers demonstrate, differentiating these three concepts. Pdf the analysis and case studies of successful express logistics. Playnetwork develops a far reaching spectrum of music and media solutions that invigorates fedex office brand and customers keywords.
The peopleserviceprofit psp philosophy which fedex introduced since its inception in 1973 was oneofitskind at the time. The case examines fedex corporations various innovative hr practices, which. Global fortune 500 company with immediate name recognition and a very good reputation. Implementing best hr practices makes fedex a great place. Some 17 years later, fedex had a fleet of 419 planes delivering packages all. Fedex rewards employees for their work with awards such as the bravo zulu and the golden falcon award. For example, a 99percent success rate, at fedex s 1990 volume, translated into 2.
Federal express corporation fedex was founded in 1973 by frederick w. Fedex supplychain customer success story minimally invasive surgery developer intuitive surgical is a leader in the development and commercialization of robotic technology designed to extend the benefits of minimally invasive surgery to the broadest possible base of. The formal hr policy linked employees directly to profitability and longterm growth. Human resource management international digest, vol. The company has a reputation for being the most employeefriendly workplace in the world. And its always better to share the over come gaps, challenges, success, process, practices, awards and achievement about the companies in ones knowledge. Leadership best practices that have stood the test of time.
So the conversation going on was just about sharing one of the challenges or practices followed by fedex. This hrm case study highlights the innovative hr practices and programs launched by. Fdx, originally known as fdx corporation, is a logistics. Aside from the managing director, the council comprises of senior managers from the operations and human resources teams, frontline employees from diverse functions such as couriers, operations agents and custom clearance agents. Gordon july 14, 20 fedex corporation case study mixing up the order my papers usually proceed in, i am putting my biblical worldview first, instead of at the end.
Genco is being rebranded to fedex supply chain read news article the retailers atlas for omnichannel returns download white paper what happens to retail returns. Great company that practices psp, people, service profit equally. Federal express is a strong recognizable brand with growth potential, but the company faces a multitude of challenges with rising fuel prices, increased value of living, as well as a decline in the economy. Case gives an overview of the recent hrm practices employed by the company. Throughout the world, the fedex name is synonymous with. Although most managers cite human resources as a firms most important asset, many organizational decisions do not reflect this belief. The case gives an overview of the best practices employed by the company in the recruitment, selection, training and development of employees.
About fedex fedex corporation, originally known as fdx corporation, is an american global courier delivery services company headquartered in memphis, tennessee. Exhibit 2 federal express quality to bolster quality efforts, fedex adopted the quality improvement process qip. Fedex home delivery now serves all of our customers nationwide. Refunds for service failures were so low that we have stopped filing, cohen says.
Fedex is innovating with the products to match with the needs of customers. Explain the virtual supply chain and changing definition of logistics 2. With over 25 domestic distribution centers in the united. The implications of fedex to human resource management of logistics enterprises in beijing cao shia, aschool of labor science and law, beijing wuzi university, beijing, china. Hrm practices fedex fed ex human resource management. However, what strategic hr work actually implies, and how hr practitioners in reality act strategically, are seen as rather unclear and an. Helped the company stay updated on recent training modules, in the integration of graphic image updates. The case examines fedex corporations various innovative human resources hr practices, which earned it. Fedex case study fedex case study case one fedex aurora. It went out of the way to attract and retain talent through excellent hr practices. Though being an early adopter of technological innovations, fedex is able to offer excellent quality service mainly due to its loyal, motivated and trained work force. Hr best practices at fedex, a best company to work for.
Fedex during its 30 years time period have brought into many innovative hr polices. Fedex university, the inhouse educational university for fedex management offers openenrollment 7 habits courses every month. Sign up to receive logistics insights from fedex experts. Download management case studies pdf files on various companies and management subjects. At the beginning, federal express was an air express transportation system designed specifically for shipping timesensitive items like urgent documents or medicines. This paper will focus on the training and development functions of hr department at fedex. Q assignment answers critical analysis of hr processes. What is the role of it in fedex s business strategy. Fedex is a logistical service company employing 100 000 employees all around the world.
Best practices at the fedex corporation by prezi user on prezi. In the 1980s, however, fedex managers concluded that high service percentages would not be sufficient in the future. Fedex critical inventory logistics provides optimized sourcing across multiple original equipment manufacturers oems, minimizing average downtime through forward deployment of inventory, providing detailed order visibility from placement to delivery, and. The main need smith saw in the hightech business, while still attending yale as an undergrad, was the need for speedy overnight shipping of broken computer parts.
The council, which is made up of frontline staff, senior executives and the countrys managing director, is a formal extension of fedexs culture of encouraging open dialogue, says amy leung, managing director of hr services at fedex express south pacific. A fedex critical inventory logistics customer success story. It has recently added a new hub in the philippines. They have been successful mainly because of their technological advancements.
Some of the best hr practices that were implemented at fedex, made it one of the best places to work. Hrm core practices include hr planning, recruiting, selection, compensation, training and development, performance management and promoting employee relations. Fedex training is considered as the most important events at fedex, in order for the company to meet their goal of 100% customer satisfactory. Implementing best hr practices makes fedex a great place to. Hrob034 ibs center for management research py co human resource management. Fedex one of the most prominent transportation corporations worldwide is known for its high quality services. Explain the whole is greater than the sum of parts in. Generally, this paper is to study the impact of corporate strategy, technology and customer.
The peopleserviceprofit psp philosophy which fedex introduced is also discussed. Case study best practices at the fedex corporation fed ex. This hrm case study highlights the innovative hr practices and programs launched by fedex since its early years. In addition, the strategic hrm is a linear, balanced process that begins with the identification of the goals that will server as guidelines in the hr practices. It also includes keeping track of these actions, providing valuable data on location and storage, and warehousing and transit costs. Travels up to 75% of the time with overnight stays required as business needs dictate. They are specialised in transportation, ecommerce and business services. Hr strategy and alignment overnight delivery of myriad of packages with an impeccable service record is by no means an easy feat. The implications of fedex to human resource management. A former military pilot with a vision to create the airexpress industry, smith started his company with 14 small planes. Q assignment answers critical analysis of hr processes and. Supported by youth research fund project in beijing wuzi university, the study on employee turnover of logistics enterprise in beijing. The reason we chose to offer 7 habits training is because the leadership philosophy of fedex and the 7 habits material are so aligned. Fedexs answer to their problem has made it a case study in exceptional organizational communication, the flow of information, both internal and.
Fedex by rajesh raj in human resource management category. In this case study, a number of needs, wants, and demands of the fedex cliental were presented. Fedex corporation case study jama eddleman midcontinent university hrm 6003 professor. Fedex hr management recruitment selection and retention. Also read business articles, management tips and jargon.
What is the role of it in fedexs business strategy. In nutshell the main objective of the company is to consolidate the fedex and rps sales unit into a single sales force. It also details the performance appraisal system and employee retention strategies. For fedex express alone, illness and injury rates have decreased by almost half over the past 35 years. Technology has allowed them to have superior customer service and. Exhibit 1 provides fedexs financial and analytical ratios.
Pdf the analysis and case studies of successful express. Plans, directs, implements and oversees human resources hr policies, practices and procedures for all fedex ground fxg stations within the assigned district by performing duties through subordinate positions. Fedex case analysis case study solution case study analysis. Over the years, fedex had established its reputation as being one of the most employeefriendly companies in the world and is also credited for introducing many innovative hr practices. The case gave a detailed description of the operational efficiency of fedex, the way the company operates and the trends in global express delivery industry. Human resource management best practices at the fedex. Case study best practices at the fedex corporation free download as word doc. Mr fred smith is the founder of fexex a pioneer in courier and today it is one of the most admired mncs. Recruitment, selection, and retention strategies there are a number of factors that contribute to the success of an organization. If one is in the hr or top management one can over come negatives. Pdf this document is dedicated to analyse the use of marketing network perspectives and models in b2b market using fedex as case study.
The basic business requirement has recently been the subject of serious study by supply chain organizations. Technology has allowed them to have superior customer service and quality that was unparalleled by any company. A longitudinal casestudy examination of hrm practices in high. Pdf managing human resources, the fedex way casestudies. The firm fedex has planned to carry out the major change in its sales force through a project named arise, which was short for achieving revenue and information technology synergies across the enterprise. Hr practitioners is to take the role as strategic partners to the management and add more value to the organization by focusing at strategic work. The case examines fedex corporations various innovative hr practices, which then became one of the most employeefriendly companies in the world. Fedex corporation structural transformation through ebusiness is most interesting in relation to its way through the adaptive cycle. The analysis and case studies of successful express logistics companies 31 tracking but ups further enhanced t heir serv ices to overtake fedex with a website capable of handling package.
Fedex case analysis case study solution case study. Fedex s answer to their problem has made it a case study in exceptional organizational communication, the flow of information, both internal and external, within an organization. Jan 08, 2010 fedex rewards employees for their work with awards such as the bravo zulu and the golden falcon award. Best practices at fedex corporation t this case was written by k.
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